Frequently Asked Questions

Roadside assistance aims to fix your vehicle at the roadside.

Full recovery means your vehicle will be taken to a garage, regardless of whether it can be fixed on the spot. 

Response times vary depending on your location, the time of day, and the recovery company's resources.

We will usually give you an estimated time when you call. Be prepared for potential delays during peak times or bad weather.

If you break down on a motorway, pull over as far as possible onto the hard shoulder, put on your hazard lights, and if safe to do so, exit the vehicle and stand behind the barrier. Call us and provide your location, vehicle type and how many passengers with you. Use the emergency phones provided on motorways if possible.

Yes, we are available 24/7, including on national holidays.